Service Expectations and Disclaimer

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Effective Date: September 18, 2024

At Ktwo.ai, we strive to provide high-quality AI solutions aimed at reducing expenses and increasing revenue for our clients. While we are confident in our ability to help streamline business processes, actual results depend on multiple factors, some of which may be outside of our control. This section outlines the expectations and limitations of our services to ensure transparency and protect both parties.

• Ktwo.ai provides AI-driven consulting and automation solutions, customized for each client based on an initial consultation. The exact scope of services, including timelines, deliverables, and pricing, will be outlined in individual client contracts.
• Our services may include, but are not limited to, appointment management, marketing automation, SEO optimization, and business process automation.
• We will use commercially reasonable efforts to deliver the agreed-upon services according to the scope and timeline specified in the client contract.

• Our goal is to help clients reduce operational costs and increase revenue through the use of AI solutions. We will provide recommendations and tools that, if implemented effectively, have the potential to improve business outcomes.
• The success of AI implementations depends on various factors, including the client’s existing systems, market conditions, and the accuracy of data provided by the client. While we offer guidance and assistance, the client is ultimately responsible for the implementation and success of these solutions.
• Ktwo.ai cannot guarantee a specific percentage of cost reduction or revenue increase, as results vary based on circumstances unique to each client.

• Ktwo.ai will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits, business interruptions, or loss of data, arising out of or related to the use of our services.
• Our liability for any claim, whether in contract, tort, or otherwise, shall not exceed the total fees paid by the client to Ktwo.ai for the services in question.
• We will not be liable for any delays or failure to perform due to circumstances beyond our control, including but not limited to acts of God, natural disasters, strikes, or governmental actions.

• The client is responsible for providing accurate, up-to-date information necessary for the implementation of AI solutions. Any delays or inaccuracies resulting from incomplete or incorrect data provided by the client may impact the quality and timelines of the services provided.
• The client is also responsible for ensuring the proper implementation and use of the AI solutions provided. Ktwo.ai will offer guidance and support, but cannot be held responsible for the client’s internal processes, decisions, or execution failures.
• If the client fails to meet any responsibilities outlined in the individual contract, Ktwo.ai reserves the right to adjust timelines, deliverables, or fees as necessary.

• We commit to working with clients to optimize AI solutions and make adjustments as needed to maximize potential benefits. This includes refining strategies, tools, or processes based on real-world results and client feedback.
• In cases where the expected benefits are not achieved, Ktwo.ai will engage in good-faith efforts to adjust and optimize the service delivery, but we do not guarantee specific outcomes beyond what is contractually agreed upon.

• While we aim to deliver services that result in cost savings and revenue growth, Ktwo.ai cannot guarantee specific financial outcomes, including precise cost reductions or revenue increases. Business success is influenced by numerous variables beyond our control.
• Any projections or examples provided during consultations or marketing materials are illustrative and not guarantees of future performance.

• Ktwo.ai strives for uninterrupted service delivery; however, we are not responsible for service interruptions caused by third-party platforms, service providers, or systems. If service interruptions occur, we will work diligently to resolve them in a timely manner.
• We do not guarantee continuous or error-free operation of our services.

• Ktwo.ai reserves the right to modify, suspend, or discontinue any aspect of its services at any time. We will provide notice to clients of any significant changes affecting their contracted services.
• Any material changes to service will be reflected in updated contracts, and both parties will need to agree on any amendments to scope or pricing.

• Both Ktwo.ai and the client are responsible for complying with all applicable laws, including data protection and privacy regulations. Ktwo.ai provides tools and recommendations that comply with relevant laws, but the client is responsible for ensuring their own compliance with local regulations in the use of AI solutions.
• Any legal liabilities arising from the improper use of Ktwo.ai’s solutions will be the responsibility of the client.

• These terms, and any services provided, are governed by the laws of the State of Connecticut, USA.
• Any disputes arising from these services will be subject to the exclusive jurisdiction of the courts in Connecticut, USA.

If you have any questions or concerns regarding these Service Expectations and Disclaimer, or if you require assistance with your services, please contact us at:

Ktwo.ai
Email: support@ktwo.ai