Effective Date: September 18, 2024

Ktwo.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services. It also covers our compliance with applicable data protection laws, including GDPR (for EU users) and CCPA (for California residents).

1. Information We Collect

We collect the following types of personal information:

• Information You Provide to Us: When you contact us, sign up for services, or book a consultation, we collect your name, email address, company details, and any other information you choose to provide.

• Automatic Data Collection: We collect information automatically as you navigate our website. This includes cookies, IP addresses, device information, browser type, and other usage data.

• Service-Related Information: When you engage with our AI solutions, we may collect information about your business operations, appointments, or website data, as necessary to provide the service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and improve our AI-driven services, including appointment management, marketing automation, and SEO optimization.

• Communication: To respond to inquiries, provide customer support, and send updates or promotional material about our services (with your consent where required).

• Website Improvement: To analyze usage data and improve the functionality of our website.

• Legal and Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

• Marketing: With your consent, we may use your information for marketing purposes, such as sending newsletters or promotional offers.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following instances:

• Service Providers: We may share your information with trusted third-party service providers to assist in delivering our services (e.g., hosting providers, payment processors, marketing tools).

• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information and enhance your experience on our website. Cookies are small data files stored on your device that help us understand website usage and performance.

• Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function.

• Performance Cookies: Used to analyze how visitors use our website.

• Marketing Cookies: Used to deliver relevant ads and marketing campaigns. You can choose to disable cookies through your browser settings, but doing so may affect your experience on our site.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer needed, we will securely delete or anonymize it.

6. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Data Portability (GDPR): Request a copy of your data in a commonly used format.
• Opt-Out of Sale of Personal Information (CCPA): You have the right to opt out of the sale of your personal information.
• Opt-Out: Opt out of marketing communications by following the instructions in any marketing emails we send.

To exercise your rights, please contact us at [email protected].

7. Data Protection and Security

We take the security of your personal information seriously and use industry-standard practices to protect it from unauthorized access, alteration, disclosure, or destruction. We regularly review our security measures to ensure your data is protected.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Ktwo.ai Email: [email protected]